We understand that the delivery time is critical in providing the best shopping experience, therefore we offer fast, same day shipping on most orders to ensure timely delivery of your purchase.
You can also enjoy Free Shipping on all order in the Contiguous U.S. during 2020
Your grow kit will be delivered within 2 to 5 business days of your order in a plain box.
Award Winning Customer Service:
As a growing company, that is constantly morphing its products and services we decided we needed to set industry acknowledged benchmarks around customer satisfaction:
Yes, you need a great product. Yes, you need a competitive price. But the future belongs to the happiness that is generated around your product/s and service, through each stage of the sales process.
After prioritizing the items, we felt were the most important to generating a positive customer experience we derived basic goals around customer satisfaction – Our results were derived through our company deliverables.
Our internal Better Business Community evaluation was generated through tracking the below four indexes,
- Amazon reviews and scores (above 4-stars)
- eBay reviews and scores (Item not as described returns – below 2%)
- Shipping fulfillment times (shipped within 3-business days – above 75%)
- Returns/Customer satisfaction percentages (return rate below 2%)